Refund policy

We're a small business, and your satisfaction means the world to us.

Every bouquet, gift, and tribute we make is handcrafted and unique — which means returns aren't always possible in the traditional sense. But if something isn’t right, we want to make it right.

Floral Orders

 - Because flowers are perishable and custom-made, we don’t offer full refunds on delivered items.

 - If there's an issue with quality or delivery, please contact us within 24 hours so we can work with you to fix it.

 - If a delivery was made to the wrong place due to a customer error, we’ll do our best to help — but we can’t guarantee free replacement.

 - If we were at fault in any way, we will absolutely make it right with a redelivery or store credit.

Gift Items & Non-Perishable Products

 - Unused, unopened retail items (gifts, plush, etc.) may be exchanged within 7 days for store credit only.

 - Seasonal and clearance items are final sale.

Cancellations

 - Orders may be canceled at least 24 hours in advance for a full refund, as long as we haven’t begun designing it.

 - If your order is already in progress or out for delivery, we may not be able to cancel — but we’ll always try to help where we can.

Need help? Call us at (217) 283-5578 or email us at hello@treasured-roots.com