FAQ

Current Hours:

We are open:

Monday - Thursday 9am to 5pm

Friday 9am to 6pm

Saturday 9am to 5pm

Sunday 11am to 3pm

Shipping:

We do offer shipping! All shipping is done through our giftshop website www.treasured-roots.com

If you see an item on our other website that you would like to add to your delivery, please give us a call at (217)283-5578 and we can add those!

Local Deliveries

Substitution Policy:

 The floral industry is not immune to the worldwide shipping challenges affecting businesses across the world. Please keep in mind that reasonable substitutions may need to be made to ensure the timely delivery of your order. We guarantee our designers will do what they do best and select the best substitutes as needed.

***All recipients will be called before delivery to ensure the best delivery. This is to ensure the safety of our drivers, the recipients, and the products delivered.***

To help assure on-time delivery during the busy holiday season, place your order at least four days prior to the following major holidays: Valentine’s Day, Mother’s Day, and Christmas. 

Can you make same day deliveries?
Same day delivery is available Monday through Saturday, weather permitting.  

Do you have a cut off time for same day deliveries?
Our cut off is 1pm, but if you call the shop at 217-283-5578, we can probably still rock it out! ;)

Can you deliver at a specific time?
We will try to accommodate your time-specific delivery as best as we can, but we cannot guarantee it.  Please call to place your order as soon as possible so we can get the job done to the best of our ability.  

We do not deliver on Sundays.